What number of complaints does it take for a well being service to behave? “Too many” appears to have been the reply for one household whose daughter was enduring poor care inside a privately run psychological well being hospital.
This week an HSJ investigation has revealed alarms had been raised over the care given on the Huntercombe Hospital, Maidenhead, years earlier than the Care High quality Fee handed it an insufficient score this yr.
5 former sufferers and 4 households have come ahead to debate their experiences of the hospital, which supplies psychological well being care to youngsters and adolescents with acute psychological well being wants.
Two of the households shared proof of their considerations being raised with NHS England, native authorities, and native NHS belief in 2017 and 2019, earlier than the CQC’s damning report.
One younger lady, who was an inpatient in 2019-20, informed HSJ that she was “not handled like a human”. Her dad and mom raised repeated alarms however “nobody took duty”, they informed HSJ.
These tales convey up a systemic challenge with the way in which the NHS scrutinises and handles complaints about providers it commissions to the personal sector. There may be clearly a spot via which considerations fall via. With out addressing this, how can poor care ever be picked up and prevented in time?
PPE planning: the subsequent stage
The NHS and Division of Well being and Social Care are on the lookout for continuity with their plans to return the procurement of personal protective equipment back into the NHS Supply Chain service.
Final yr NHSSC and Provide Chain Coordination Ltd (the corporate owned by DHSC set as much as handle NHSSC) noticed their position within the procurement and distribution of PPE taken over by DHSC, which arrange a brand new PPE procurement cell.
Since then, billions of kilos’ price of PPE has been purchased and despatched out to trusts and different suppliers. Now the NHS desires to convey that position again in-house. The PPE cell goes to be transferred “into the administration perform of NHS Provide Chain [and] Provide Chain Coordination Ltd”.
This will probably be a key activity for the brand new CEO of SCCL, at present being recruited, together with folding SCCL and NHSSC again into NHS England.
In the meantime, NHSSC and the PPE cell are growing a brand new PPE procurement framework price £5bn. Will probably be for single-use protecting gear like masks, robes and drapes. This will probably be a stop-gap measure to cowl present wants and any winter surge of covid whereas NHSSC develops a longer-term technique.